Troubleshooting

If you encounter issues while using Rekhic, consult the common problems below.

Canvas is Blank or Fails to Load

The XYFlow canvas relies heavily on modern browser APIs (like WebGL and Canvas).

1. Hard Refresh: Press Cmd/Ctrl + Shift + R to bypass the browser cache.
2. Hardware Acceleration: Ensure hardware acceleration is enabled in your browser settings (Chrome: Settings > System > Use hardware acceleration when available).

Diagrams are Not Saving

Rekhic automatically saves to Firebase. If you notice a "Saving Failed" indicator:

1. Check your internet connection.
2. Verify that you are fully authenticated (if your session expired, you may be blocked from writing to the database).
3. Try duplicating the diagram to force a fresh database write.

Authentication Emails Not Arriving

If you requested a password reset or email verification link and it hasn't arrived:

1. Check your Spam or Promotions folder.
2. Ensure you entered the exact email address used during registration.

If issues persist, please reach out via the support links in the application footer.